Community Manager is an increasingly popular job title.
I think of the community manager (also known as social media manager) as a classical conductor dedicated to showing the online community (the orchestra) how to get in sync, never through force or coercion, but by using the magical powers of suggestion alone.
So, what exactly falls “under the jurisdiction” of the community manager?
Here goes:
Responsibilities of a Community Manager
I’ve outlined several typical responsibilities here:
The above scopes of work are some of the most important public relations activities.
Affiliate: I use Mailchimp as my default email list manager.
Affiliate: I use Missinglettr to plan, create and schedule my social media posts.
Affiliate: I use beacon.by to create, manage, and deliver lead magnets and content upgrades.
Affiliate: I use Email List Validation to protect my sender’s reputation by keeping my PR email lists free from bouncing emails.
Affiliate: I use SamCart to host online courses and other educational PR material.
The Community Manager Appreciation Day
Many community managers I talk to tend to have this one thing in common. They often feel underappreciated. No wonder the profession has its own day every 4th Monday of January—the Community Manager Appreciation Day.
Thanks for reading. Please consider sharing my public relations blog with other communication and marketing professionals. If you have questions (or want to retain my PR services), please contact me at jerry@spinfactory.com.
PR Resource: The Inbound PR Strategy
Spin Academy | Online PR Courses
Inbound vs Outbound
The inbound mindset is a fundamental shift in the PR- and marketing industry.
Historically, many PR- and marketing departments have argued:
“Why should we spend our PR- and marketing budgets on ‘already acquired’ audiences?”
The truth is — it’s the other way around.
Instead of “spamming” non-existing audiences, public relations and marketing can do much more with existing online publics. 1Silfwer, J. (2015, June 11). The Publics in Public Relations. Doctor Spin | The PR Blog. https://doctorspin.net/publics-in-public-relations/
If your Inbound Shift PR Strategy is good, you might not need to prioritise outbound PR strategies — because your inbound audience will attract outbound publics.
Drawing a line between those who know you and those who don’t know you is nothing new:
This inbound shift is just the online equivalent:
Learn more: The Inbound Shift PR Strategy: Beauty From Within
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PR Resource: The Follower Contract
Spin Academy | Online PR Courses
The Follower Contract
How can brands better understand follower engagement? Think of every follow as an invisible contract.
Dear Brand,
Best regards,
Your New Follower
Think of every single follower, fan, and subscriber having such an agreement with your brand.
Read also: The Follower Contract
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PR Resource: The High Road Tonality
Spin Academy | Online PR Courses
The High Road Tonality
An organisation is the total sum of all its coworkers. Imagine taking the most mature traits from each coworker and combining them into one voice — the High Road Tonality.
Learn more: The High Road Tonality: Don’t Be Pushed Around
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PR Resource: The Social Objects Workshop (SOW)
Spin Academy | Online PR Courses
Types of Social Objects
To promote word-of-mouth for your brand, you need ideas about what social objects to create content around.
“The first and most basic rule is to consider social facts as things.“
Source: The Rules of the Sociological Method 2Durkeim, E. (1982). The Rules of the Sociological Method. New York: The Free Press. p. 60.
There are different types of social objects:
Workshop idea: In the first half of the workshop, spend a few minutes on each type of social object. Write each idea as one sentence on a Post-It starting with, “Have you heard…”. In the second half of the workshop, run through the ideas, discussing, “Is this something real people would say?”
Learn more: Social Objects and Public Relations
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ANNOTATIONS
1 | Silfwer, J. (2015, June 11). The Publics in Public Relations. Doctor Spin | The PR Blog. https://doctorspin.net/publics-in-public-relations/ |
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2 | Durkeim, E. (1982). The Rules of the Sociological Method. New York: The Free Press. p. 60. |