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The Spiral of Silence

How fear of social isolation fuels populism and cancel culture.

Jerry Silfwer
by Jerry Silfwer

Cover photo: @jerrysilfwer

Table of contents

The spir­al of silence is an influ­en­tial media theory.

The fear of guilt by asso­ci­ation is so power­ful that indi­vidu­als would con­sider sup­port­ing a cause they strongly dis­agree with — from fear of social isolation. 

However, self-induced silence can also be a breed­ing ground for pop­u­lism and can­cel culture.

Here we go:

The Spiral of Silence

Elisabeth Noelle-Neumann - Spiral of Silence - Doctor Spin - The PR Blog
Professor Elisabeth Noelle-Neumann (1916−2010).
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The Spiral of Silence

Elisabeth Noelle-Neumann’s (1916 – 2010) well-doc­u­mented the­ory on the spir­al of silence (1974) explains why the fear of isol­a­tion due to peer exclu­sion will pres­sure pub­lics to silence their opinions.

The the­ory was developed in the late 1970s in West Germany, partly in response to Noelle-Neumann’s obser­va­tions of how pub­lic opin­ion seemed to shift dur­ing the Nazi régime and post-war Germany.

The spir­al of silence the­ory is based on the idea that people fear social isol­a­tion. This fear influ­ences their will­ing­ness to express their opin­ions, espe­cially if they believe these opin­ions are in the minority.

Rather than risk­ing social isol­a­tion, many choose silence over express­ing their opinions.

“To the indi­vidu­al, not isol­at­ing him­self is more import­ant than his own judge­ment. […] This is the point where the indi­vidu­al is vul­ner­able; this is where social groups can pun­ish him for fail­ing to toe the line.”
— Elisabeth Noelle-Neumann (1916 – 2010)

As the dom­in­ant coali­tion gets to stand unop­posed, they push the con­fines of what’s accept­able down a nar­row­er and nar­row­er fun­nel (see also the Opinion Corridor). 1Opinion cor­ridor. (2023, April 8). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​O​p​i​n​i​o​n​_​c​o​r​r​i​dor

“The smart way to keep people pass­ive and obed­i­ent is to strictly lim­it the spec­trum of accept­able opin­ion, but allow very lively debate with­in that spec­trum — even encour­age the more crit­ic­al and dis­sid­ent views. That gives people the sense that there’s free think­ing going on, while all the time the pre­sup­pos­i­tions of the sys­tem are being rein­forced by the lim­its put on the range of the debate.”
— Noam Chomsky

Noelle-Neumann emphas­ised the medi­a’s role in shap­ing pub­lic per­cep­tion of what opin­ions are dom­in­ant or pop­u­lar, thus influ­en­cing the spir­al of silence. 

Populism and Cancel Culture

The mech­an­isms behind Elisabeth Noelle Neumann’s spir­al of silence the­ory could fuel destruct­ive soci­et­al phe­nom­ena like pop­u­lism and can­cel culture:

  • Populism. The spir­al of silence the­ory sug­gests that indi­vidu­als are less likely to express their views if they per­ceive these views to be in the minor­ity or socially unac­cept­able. In the con­text of pop­u­lism, this can lead to a situ­ation where main­stream or mod­er­ate views are under­rep­res­en­ted in pub­lic dis­course, giv­ing dis­pro­por­tion­ate voice and momentum to more extreme, pop­u­list opin­ions that may appear more wide­spread than they are. 2Silfwer, J. (2018, August 6). How To Fight Populism. Doctor Spin | The PR Blog. https://​doc​tor​spin​.net/​h​o​w​-​t​o​-​f​i​g​h​t​-​p​o​p​u​l​i​sm/
  • Cancel Culture. The spir­al of silence may amp­li­fy can­cel cul­ture by dis­cour­aging indi­vidu­als from speak­ing against or ques­tion­ing the dom­in­ant nar­rat­ive for fear of social ostra­ciz­a­tion or back­lash. This can cre­ate an envir­on­ment where only one view­point is heard or deemed accept­able, and oppos­ing views are silenced, some­times lead­ing to the pub­lic sham­ing or ‘can­cel­la­tion’ of indi­vidu­als who express these con­trary opin­ions. 3Silfwer, J. (2020, August 24). Cancel Culture — A Serious PR Problem. Doctor Spin | The PR Blog. https://​doc​tor​spin​.net/​c​a​n​c​e​l​-​c​u​l​t​u​re/

In both cases, the spir­al of silence con­trib­utes to a polar­ised envir­on­ment where views become dom­in­ant not neces­sar­ily because they are more pop­u­lar but because oppos­ing views are not expressed due to fear of social isol­a­tion or repercussion.

Learn more: The Spiral of Silence

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Cancel Culture

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Cancel Culture and Social Media

“Cancel cul­ture on social media is a form of pub­lic sham­ing that aims to dif­fuse pub­lic dis­course and pro­mote tol­er­ance, but can also be viewed as a form of intol­er­ance against oppos­ing views.”
Source: Rupkatha Journal on Interdisciplinary Studies in Humanities 4Velasco, J. (2020). You are Cancelled: Virtual Collective Consciousness and the Emergence of Cancel Culture as Ideological Purging. Rupkatha Journal on Interdisciplinary Studies in Humanities, 12. … Continue read­ing

Cancel cul­ture, de-plat­form­ing, and woke journ­al­ism are becom­ing chal­len­ging PR problems:

“Cancel cul­ture or call-out cul­ture is a phrase con­tem­por­ary to the late 2010s and early 2020s used to refer to a form of ostra­cism in which someone is thrust out of social or pro­fes­sion­al circles — wheth­er it be online, on social media, or in per­son. Those sub­ject to this ostra­cism are said to have been ‘can­celled’.”
Source: Wikipedia 5Cancel cul­ture. (2023, January 4). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​C​a​n​c​e​l​_​c​u​l​t​ure

Public opin­ion often forces brands to de-plat­form indi­vidu­als, part­ner organ­isa­tions, advert­isers, col­lab­or­at­ors, etc.

“Deplatforming, also known as no-plat­form­ing, has been defined as an ‘attempt to boy­cott a group or indi­vidu­al through remov­ing the plat­forms (such as speak­ing ven­ues or web­sites) used to share inform­a­tion or ideas, or ‘the action or prac­tice of pre­vent­ing someone hold­ing views regarded as unac­cept­able or offens­ive from con­trib­ut­ing to a for­um or debate, espe­cially by block­ing them on a par­tic­u­lar web­site’.”
Source: Wikipedia 6Deplatforming. (2023, January 8). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​D​e​p​l​a​t​f​o​r​m​ing

Here’s how to nav­ig­ate the mor­al war as a business:

  • Avoid breezy grand­stand­ing. CSR- and ESG activ­it­ies should be laser-focused, clearly defined, and business-relevant.
  • Internally, cel­eb­rate the diversity of thought. Having cowork­ers who think dif­fer­ently is an asset to any busi­ness culture.
  • Don’t let the can­cel cul­ture intim­id­ate you. Protesters are loud and noisy, primar­ily online, but they don’t have the num­bers to match.
  • Direct your resources towards your brand com­munity. Most of your cus­tom­er base will be in the silent major­ity, not in the extremes.

Learn more: How To Navigate Cancel Culture

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The Conversion Theory

The Conversion Theory: The Power of Minorities

The dis­pro­por­tion­al power of minor­it­ies is known as the con­ver­sion the­ory. 7Conversion the­ory of minor­ity influ­ence. (2021, February 12). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​C​o​n​v​e​r​s​i​o​n​_​t​h​e​o​r​y​_​o​f​_​m​i​n​o​r​i​t​y​_​i​n​f​l​u​e​nce

“In groups, the minor­ity can have a dis­pro­por­tion­ate effect, con­vert­ing many ‘major­ity’ mem­bers to their own cause. This is because many major­ity group mem­bers are not strong believ­ers in its cause. They may be simply going along because it seems easi­er or that there is no real altern­at­ive. They may also have become dis­il­lu­sioned with the group pur­pose, pro­cess, or lead­er­ship and are seek­ing a viable altern­at­ive.”
Source: Changingminds​.org 8Conversion Theory. (2023). Changingminds​.org. https://​chan​ging​minds​.org/​e​x​p​l​a​n​a​t​i​o​n​s​/​t​h​e​o​r​i​e​s​/​c​o​n​v​e​r​s​i​o​n​_​t​h​e​o​r​y​.​htm

How does it work?

The social cost of hold­ing a dif­fer­ent view than the major­ity is high. This increased cost explains why minor­it­ies often hold their opin­ions more firmly. It takes determ­in­a­tion to go against the norm. 9Moscovici, S. (1980). Toward a the­ory of con­ver­sion beha­viour. In L. Berkowitz (Ed.), Advances in Experimental Social Psychology, 13, 209 – 239. New York: Academic Press

In con­trast, many major­ity mem­bers don’t hold their opin­ions so firmly. They might belong to the major­ity for no oth­er reas­on than that every­one else seems to be. 10Chryssochoou, X. and Volpato, C. (2004). Social Influence and the Power of Minorities: An Analysis of the Communist Manifesto, Social Justice Research, 17, 4, 357 – 388

According to con­ver­sion the­ory, while major­it­ies often claim norm­at­ive social influ­ence, minor­it­ies strive for eth­ic­al high ground. 

Given the power of norm­at­ive social influ­ence, minor­it­ies typ­ic­ally form tight-knit groups that can repeatedly com­mu­nic­ate the same core message.

Conversion Theory Examples

Most big shifts usu­ally start with a small group of ded­ic­ated people:

  • Dietary move­ments. A minor­ity advoc­at­ing for a spe­cif­ic diet or life­style choice (e.g., vegan­ism or paleo) gradu­ally per­suades oth­ers to adopt these prac­tices, lead­ing to a broad­er cul­tur­al shift.
  • Fashion trends. A small group of fash­ion influ­en­cers intro­duces a new style or cloth­ing item, and as they gain vis­ib­il­ity, the trend catches on and becomes widely popular.
  • Political act­iv­ism. Grassroots move­ments, such as cli­mate change act­iv­ism or social justice cam­paigns, can begin with a small group of pas­sion­ate indi­vidu­als who even­tu­ally influ­ence the wider pub­lic and bring about policy changes.
  • Workplace innov­a­tion. A minor­ity of employ­ees with­in a com­pany pro­pose a new strategy, product, or pro­cess that ini­tially faces res­ist­ance but even­tu­ally wins over the major­ity and leads to organ­iz­a­tion­al change.
  • Social media chal­lenges. Viral chal­lenges or trends often begin with a small group or an indi­vidu­al who cap­tures the pub­lic’s atten­tion, and the phe­nomen­on then spreads rap­idly to the majority.
  • Art and music appre­ci­ation. A minor­ity group, such as fans of an indie band or sup­port­ers of a con­tro­ver­sial artist, may ini­tially be seen as niche or uncon­ven­tion­al but can even­tu­ally bring their pref­er­ences into the mainstream.
  • Technology adop­tion. Early adop­ters of new tech­no­logy, such as elec­tric vehicles or crypto­cur­rency, may ini­tially be a minor­ity but can sig­ni­fic­antly influ­ence the broad­er pop­u­la­tion to embrace these innov­a­tions over time.
  • Educational reforms. A small group of edu­cat­ors or par­ents advoc­at­ing for changes in the edu­ca­tion­al sys­tem, such as altern­at­ive teach­ing meth­ods or updated cur­ricula, may sway pub­lic opin­ion and lead to wide­spread reforms.
  • Sports and fit­ness trends: New exer­cise routines or sports, like CrossFit or parkour, often start with a minor­ity fol­low­ing and, as their pop­ular­ity grows, influ­ence the lar­ger pop­u­la­tion to par­ti­cip­ate in and adopt these activities.
  • Language and slang. The evol­u­tion of lan­guage and the incor­por­a­tion of new slang terms or phrases can be traced back to minor­ity groups, such as spe­cif­ic sub­cul­tures or region­al com­munit­ies, whose lin­guist­ic innov­a­tions gradu­ally per­meate main­stream communication.

Minority Influence: A PR Approach

Organizations can cul­tiv­ate a sense of pur­pose and accom­plish­ment among par­ti­cipants by align­ing with a move­ment that chal­lenges a Stupid Majority.

  • Since we psy­cho­lo­gic­ally tend to favour under­dogs, liais­ing with a care­fully selec­ted minor­ity can serve as a game-chan­ging PR strategy.

Minority spokes­per­sons with sol­id con­vic­tions often pos­sess valu­able know­ledge and author­ity, enhan­cing their per­suas­ive abil­it­ies and influence.

Disproportionately, minor­it­ies can con­vert numer­ous major­ity mem­bers to their cause, as many in the major­ity may have merely fol­lowed the path of least res­ist­ance, made decisions without much con­sid­er­a­tion, or lacked viable alternatives.

Additionally, a sig­ni­fic­ant seg­ment of the major­ity might be dis­il­lu­sioned with their group’s pur­pose, pro­cess, or lead­er­ship, ren­der­ing them more recept­ive to altern­at­ive proposals.

But from a PR per­spect­ive, we must be cautious.

Minorities aren’t always right, and major­it­ies aren’t always wrong. Minorities can hold futile views while still exer­cising a dis­pro­por­tion­ate amount of power momentarily.

Learn more: Conversion Theory: The Disproportionate Influence of Minorities

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ANNOTATIONS
ANNOTATIONS
1 Opinion cor­ridor. (2023, April 8). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​O​p​i​n​i​o​n​_​c​o​r​r​i​dor
2 Silfwer, J. (2018, August 6). How To Fight Populism. Doctor Spin | The PR Blog. https://​doc​tor​spin​.net/​h​o​w​-​t​o​-​f​i​g​h​t​-​p​o​p​u​l​i​sm/
3 Silfwer, J. (2020, August 24). Cancel Culture — A Serious PR Problem. Doctor Spin | The PR Blog. https://​doc​tor​spin​.net/​c​a​n​c​e​l​-​c​u​l​t​u​re/
4 Velasco, J. (2020). You are Cancelled: Virtual Collective Consciousness and the Emergence of Cancel Culture as Ideological Purging. Rupkatha Journal on Interdisciplinary Studies in Humanities, 12. https://​doi​.org/​1​0​.​2​1​6​5​9​/​r​u​p​k​a​t​h​a​.​v​1​2​n​5​.​r​i​o​c​1​s​2​1n2
5 Cancel cul­ture. (2023, January 4). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​C​a​n​c​e​l​_​c​u​l​t​ure
6 Deplatforming. (2023, January 8). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​D​e​p​l​a​t​f​o​r​m​ing
7 Conversion the­ory of minor­ity influ­ence. (2021, February 12). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​C​o​n​v​e​r​s​i​o​n​_​t​h​e​o​r​y​_​o​f​_​m​i​n​o​r​i​t​y​_​i​n​f​l​u​e​nce
8 Conversion Theory. (2023). Changingminds​.org. https://​chan​ging​minds​.org/​e​x​p​l​a​n​a​t​i​o​n​s​/​t​h​e​o​r​i​e​s​/​c​o​n​v​e​r​s​i​o​n​_​t​h​e​o​r​y​.​htm
9 Moscovici, S. (1980). Toward a the­ory of con­ver­sion beha­viour. In L. Berkowitz (Ed.), Advances in Experimental Social Psychology, 13, 209 – 239. New York: Academic Press
10 Chryssochoou, X. and Volpato, C. (2004). Social Influence and the Power of Minorities: An Analysis of the Communist Manifesto, Social Justice Research, 17, 4, 357 – 388
Jerry Silfwer
Jerry Silfwerhttps://doctorspin.net/
Jerry Silfwer, alias Doctor Spin, is an awarded senior adviser specialising in public relations and digital strategy. Currently CEO at Spin Factory and KIX Communication Index. Before that, he worked at Kaufmann, Whispr Group, Springtime PR, and Spotlight PR. Based in Stockholm, Sweden.

The Cover Photo

The cover photo isn't related to public relations obviously; it's just a photo of mine. Think of it as a 'decorative diversion', a subtle reminder that it's good to have hobbies outside work.

The cover photo has

The Spiral of Silence

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