Doctor SpinThe PR BlogPersuasion & InfluencePersuasion Definition, Meaning, and Ethics

Persuasion Definition, Meaning, and Ethics

Harness the power of rhetorical influence.

Cover photo: @jerrysilfwer

Explore the per­sua­sion defin­i­tion, mean­ing, and ethics.

Persuasion is a fun­da­ment­al pub­lic rela­tions (PR) concept, serving as the corner­stone of many PR strategies and campaigns. 

Persuasion is the art and sci­ence of influ­en­cing people’s atti­tudes, beliefs, and beha­viours towards a par­tic­u­lar idea, cause, or product. 

Here we go:

Persuasion Definition

Persuasion is a term with neg­at­ive con­nota­tions. However, we must all be per­suas­ive to get our mes­sage across.

Persuasion = the delib­er­ate effort to influ­ence atti­tudes, beliefs, beha­viours, or decisions through reas­on­ing, emo­tion­al appeal, or oth­er stra­tegic com­mu­nic­a­tion methods.

Please note: Persuasion is not about coax­ing any­one into com­pli­ance; that’s manip­u­la­tion or coer­cion, not persuasion.

Learn more: Persuasion Definition, Meaning, and Ethics

Persuasion Meaning (With PR Examples)

Persuasion in pub­lic rela­tions (PR) is not about manip­u­la­tion or decep­tion; instead, it’s about present­ing com­pel­ling argu­ments and inform­a­tion that res­on­ate with the tar­get audi­ence, encour­aging them to see things from a par­tic­u­lar per­spect­ive. It’s about cre­at­ing an enga­ging and con­vin­cing nar­rat­ive that aligns with the audience’s val­ues and interests while advan­cing an organisation’s goals.

PR pro­fes­sion­als employ per­sua­sion as a crit­ic­al tool to influ­ence pub­lic opin­ion. We care­fully craft mes­sages that appeal to the emo­tions, val­ues, and needs of our stake­hold­ers, influ­en­cers, and pub­lics. We use storytelling, com­pel­ling visu­als, and oth­er per­sua­sion tech­niques to make these mes­sages more impact­ful. We also lever­age the power of social proof, show­cas­ing endorse­ments from respec­ted fig­ures or testi­mo­ni­als from sat­is­fied cus­tom­ers to enhance the cred­ib­il­ity of our message. 

Moreover, PR pro­fes­sion­als use stra­tegic tim­ing and place­ment to ensure that our mes­sages reach the audi­ence when they are most recept­ive. By skill­fully apply­ing these and oth­er per­suas­ive tech­niques, we can sway pub­lic opin­ion in favour of an organ­isa­tion, enhan­cing its repu­ta­tion and influence.

The power of per­sua­sion lies in its abil­ity to con­nect, engage, and influ­ence. The tool trans­forms mes­sages into com­pel­ling nar­rat­ives, brands into trus­ted names, and audi­ences into loy­al communities.

PR Campaign: “Real Beauty” by Dove

One of the most suc­cess­ful PR cam­paigns that effect­ively used per­sua­sion is Dove’s “Real Beauty” cam­paign. Launched in 2004, the cam­paign sought to chal­lenge the tra­di­tion­al beauty stand­ards por­trayed in the media and pro­mote a more inclus­ive defin­i­tion of beauty. 

By fea­tur­ing women of dif­fer­ent sizes, ages, and eth­ni­cit­ies in their advert­ise­ments, Dove appealed to the emo­tions (pathos) of their pub­lics and sparked a glob­al con­ver­sa­tion about body pos­it­iv­ity and self-esteem.

The cam­paign also demon­strated Dove’s com­mit­ment to its brand val­ues (eth­os) and presen­ted a com­pel­ling argu­ment (logos) for rede­fin­ing beauty.

The suc­cess of the “Real Beauty” cam­paign can be attrib­uted to sev­er­al factors:

  • Appeal to emo­tion. The cam­paign res­on­ated with the audi­ence on an emo­tion­al level by address­ing a wide­spread con­cern about body image and self-esteem.
  • Corporate social respons­ib­il­ity (CSR). The cam­paign estab­lished Dove as a socially respons­ible brand that cares about its cus­tom­ers’ well-being, enhan­cing its cred­ib­il­ity and trustworthiness.
  • Smart minor­ity. The cam­paign presen­ted a per­suas­ive argu­ment for rede­fin­ing beauty, chal­len­ging the status quo and encour­aging the audi­ence to view beauty in a new light.

PR Campaign: “Share a Coke” by Coca-Cola

Another not­able example is the “Share a Coke” cam­paign by Coca-Cola. 

Launched in 2011 in Australia and later rolled out glob­ally, the cam­paign involved repla­cing the Coca-Cola logo on bottles and cans with fam­ous names, invit­ing con­sumers to “Share a Coke” with someone they know. This cam­paign effect­ively used pathos by cre­at­ing a per­son­al con­nec­tion with con­sumers and logos by encour­aging shar­ing, which aligns with the brand’s val­ues of bring­ing people together.

The “Share a Coke” cam­paign was suc­cess­ful due to its innov­at­ive and per­son­al­ised approach:

  • Personalisation. By put­ting con­sumers’ names on their products, Coca-Cola made them feel unique and recog­nised, fos­ter­ing a sol­id emo­tion­al con­nec­tion with the brand.
  • Social cap­it­al. The cam­paign also tapped into the uni­ver­sal human desire for con­nec­tion and shar­ing, which made it relat­able and appeal­ing to a broad audience.
  • Bandwagon effect. The cam­paign gen­er­ated buzz on social media, with con­sumers shar­ing pic­tures of their per­son­al­ised Coke bottles and cans, thereby amp­li­fy­ing its reach and impact.

Learn more: Persuasion Definition, Meaning, and Ethics

Persuasion Ethics

Persuasion is about get­ting someone to com­ply because they want to. A manip­u­lat­or always has his best self-interest in mind, where­as a per­suader must see the world through the eyes of others. 

Viv Segal

PR means telling the truth and work­ing eth­ic­ally – even when all the media want is head­lines and all the pub­lic wants is scape­goats. Public rela­tions fails when there is no integrity.”

Persuasion and Professional Integrity

To suc­ceed with per­sua­sion tech­niques in pub­lic rela­tions, abide by these principles:

  • Tell the truth. Be trans­par­ent and hon­est in your com­mu­nic­a­tion to build trust and cred­ib­il­ity. Avoid mak­ing exag­ger­ated or false claims in your PR efforts. This can dam­age your cred­ib­il­ity and trust­wor­thi­ness, pos­sibly lead­ing to leg­al issues. Always strive for hon­esty and trans­par­ency in your communications.
  • Know your audi­ence. Understanding your pub­lics is para­mount when using per­sua­sion in PR. Tailor your mes­sage to res­on­ate with their val­ues, needs, and con­cerns. Use eth­os, pathos, and logos to build a com­pel­ling nar­rat­ive. Ethos estab­lishes cred­ib­il­ity and trust, pathos appeals to emo­tions, and logos provides logic­al reas­on­ing. Remember, authen­ti­city is critical.
  • Monitor the media. Monitor and eval­u­ate the effect­ive­ness of your PR efforts reg­u­larly. Use ana­lyt­ics tools to track key met­rics and gain insights into your audience’s beha­viour and pref­er­ences. Listen to your audience’s feed­back and con­cerns and respond promptly and respect­fully. This will help you refine your PR strategies and make them more effective.
  • Respect the con­text. Be mind­ful of cul­tur­al dif­fer­ences and sens­it­iv­it­ies when com­mu­nic­at­ing with a diverse audi­ence. What works in one cul­ture may not work in anoth­er, and spe­cif­ic mes­sages may be per­ceived as offens­ive or inappropriate.
  • Connect through stor­ies. Leverage storytelling to make your mes­sage more enga­ging and mem­or­able. Stories are inher­ently per­suas­ive and can help you con­nect deeply with your audience.
  • Stay con­sist­ent. It’s cru­cial to main­tain a con­sist­ent brand voice across all com­mu­nic­a­tion chan­nels. This helps rein­force your brand iden­tity and makes your mes­sage more recog­nis­able and impact­ful. One of the most com­mon mis­takes is not hav­ing a clear and con­sist­ent mes­sage. Ensure all com­mu­nic­a­tions align with your brand val­ues and object­ives to avoid this.
  • Speak through action. Don’t ignore neg­at­ive feed­back or crises. Address them promptly and pro­fes­sion­ally, and use them as oppor­tun­it­ies to demon­strate your com­mit­ment to cus­tom­er ser­vice and con­tinu­ous improvement.

Please note: Persuasion is not about coax­ing any­one into com­pli­ance; that’s manip­u­la­tion or coer­cion, not persuasion.

Be a per­suader. Not a manipulator.

Learn more: Persuasion Definition, Meaning, and Ethics

Ethos, Pathos, and Logos: Three Modes of Persuasion

Ethos, pathos, and logos are three modes of per­sua­sion recog­nised since ancient Greece, and they play an essen­tial role in pub­lic relations. 

Aristotle’s three modes of rhet­or­ic­al per­sua­sion are eth­os, pathos, and logos, which are based on mor­al com­pet­ence, emo­tion­al appeal, and reas­on.”
Source: Sino-US English Teaching 1Lin, W. (2019). Three Modes of Rhetorical Persuasion. Sino-US English Teaching. https://​doi​.org/​1​0​.​1​7​2​6​5​/​1​539 – 80722019.03.003

Ethos Pathos Logos - Persuasion - Doctor Spin - The PR Blog
Three modes of persuasion.

In PR, these three modes of per­sua­sion are often com­bined to cre­ate com­pel­ling mes­sages that res­on­ate with the audi­ence on mul­tiple levels. 2Modes of per­sua­sion. (2023, September 27). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​M​o​d​e​s​_​o​f​_​p​e​r​s​u​a​s​ion

  • Ethos. This mode of per­sua­sion refers to the com­mu­nic­at­or’s cred­ib­il­ity or eth­ic­al appeal, which can be estab­lished by demon­strat­ing expert­ise, integ­rity, and goodwill.
  • Pathos. This mode of per­sua­sion per­tains to emo­tion­al appeal, which involves stir­ring the audience’s feel­ings to sway their opin­ions or actions.
  • Logos. This mode of per­sua­sion is the logic­al appeal, which relies on present­ing sound argu­ments and evid­ence to con­vince the audience.

By under­stand­ing and apply­ing the prin­ciples of eth­os, pathos, and logos, PR pro­fes­sion­als can craft mes­sages that res­on­ate deeply with their audi­ence, driv­ing action and fos­ter­ing last­ing relationships.

Learn more: Ethos, Pathos, and Logos in Public Relations


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Annotations
1 Lin, W. (2019). Three Modes of Rhetorical Persuasion. Sino-US English Teaching. https://​doi​.org/​1​0​.​1​7​2​6​5​/​1​539 – 80722019.03.003
2 Modes of per­sua­sion. (2023, September 27). In Wikipedia. https://​en​.wiki​pe​dia​.org/​w​i​k​i​/​M​o​d​e​s​_​o​f​_​p​e​r​s​u​a​s​ion
Jerry Silfwer
Jerry Silfwerhttps://doctorspin.net/
Jerry Silfwer, alias Doctor Spin, is an awarded senior adviser specialising in public relations and digital strategy. Currently CEO at Spin Factory and KIX Communication Index. Before that, he worked at Whispr Group NYC, Springtime PR, and Spotlight PR. Based in Stockholm, Sweden.

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