The Norman Axiom

“Correct” isn’t neces­sar­ily good pub­lic relations.

Some people argue that their actions should­n’t res­ult in bad pub­lic rela­tions because they’re a) leg­ally in the clear and b) fac­tu­ally correct.

I’m sorry, but that’s not the way PR works.

Here we go:

The Norman Axiom

Many years ago, I stumbled across this meme with “Norman” com­plain­ing about the noise from the nearby airfield. 

I call this the Norman Axiom.

I tell the story about Norman to illus­trate two key points in pub­lic relations:

If the para­dox of prom­in­ence is the ques­tion, then the Norman Axiom is the answer.

Learn more: The Norman Axiom

Good PR vs Bad PR

In pub­lic rela­tions, say­ing the right things will not be enough if you do the wrong things.

Doing the wrong things + say­ing the wrong things = bad PR

Doing the wrong things + say­ing the right things = bad PR

Doing the right things + say­ing the wrong things = bad PR

Doing the right things + say­ing the right things = good PR

Learn more: Good PR vs Bad PR

The Paradox of Prominence

The “dark side” of what drives people’s engage­ment can be a true PR chal­lenge. This phe­nomen­on, where every strength inher­ently pos­sesses a cor­res­pond­ing down­side, can be called the para­dox of prominence.

An example of this para­dox is the halo effect, where phys­ic­al attract­ive­ness becomes an asset for a spokes­per­son. Attractiveness often leads to pos­it­ive biases; attract­ive indi­vidu­als are fre­quently per­ceived as more cred­ible and com­pet­ent. ¹Eagly, A. H., Ashmore, R. D., Makhijani, M. G., & Longo, L. C. (1991). What is beau­ti­ful is good, but…: A meta-ana­lyt­ic review of research on the phys­ic­al attract­ive­ness ste­reo­type. … Continue read­ing ²Silfwer, J. (2023, December 17). The Halo Effect: Why Attractiveness Matters in PR. Doctor Spin | The PR Blog. https://​doc​tor​spin​.net/​h​a​l​o​-​e​f​f​e​ct/

However, this same attrib­ute can spark neg­at­ive reac­tions. Critics might claim that the indi­vidu­al’s suc­cess or vis­ib­il­ity is primar­ily due to their looks, under­min­ing their com­pet­en­cies. This dual­ity illus­trates how the qual­it­ies that draw pos­it­ive atten­tion can sim­ul­tan­eously attract cri­ti­cism and scepticism.

Competence, anoth­er valu­able trait, often encoun­ters sim­il­ar pit­falls. Highly com­pet­ent indi­vidu­als inspire con­fid­ence and admir­a­tion. Nevertheless, this com­pet­ence can be per­ceived neg­at­ively when will­fully inter­preted as arrog­ance. Studies sug­gest that while com­pet­ence garners respect, it can also lead to social pen­al­ties, such as envy and resent­ment. ³Fiske, S. T., Cuddy, A. J. C., Glick, P., & Xu, J. (2002). A mod­el of (often mixed) ste­reo­type con­tent: Competence and warmth respect­ively fol­low from per­ceived status and com­pet­i­tion. Journal of … Continue read­ing

Examples of the Paradox of Prominence

The para­dox of prom­in­ence seems to be an inher­ent aspect of human interest dynamics. 

We must recog­nise that with every increase in vis­ib­il­ity, there is a cor­res­pond­ing increase in scru­tiny and criticism.

“Being Loved by Everyone”

Earning pub­lic aware­ness comes with inev­it­able costs.

In the quest for great­er vis­ib­il­ity and influ­ence, it is crit­ic­al to acknow­ledge that “being uni­ver­sally well-liked” is a naïve and unreal­ist­ic goal. 

“Being loved by every­one” can nev­er be a viable pub­lic rela­tions strategy. 

By stra­tegic­ally har­ness­ing this para­dox, pub­lic rela­tions pro­fes­sion­als can man­age pub­lic per­cep­tion by inter­n­al­ising expec­ted “down­sides” as addi­tion­al aware­ness drivers. 

Learn more: The Paradox of Prominence