Online Trolls

A Community Manager’s Job Description

What does a Community Manager do all day? I've outlined a typical job description for this growing specialization.

How to Deal with Online Trolls

Here's how to deal with online trolls who are messing around with your company, whether in social media, comment sections, or forums.

How To Navigate the Moral War

There’s a moral war raging for our minds. As a business, do you side with the alt-left or the alt-right—or do you find a way to stay clear?

List of Social Media Issues

Your social media brain is under a lot of pressure. I keep this list to stay on top of various social media issues.